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We have all been there. You have worked hard on the slides and practised out loud, so this presentation should be straightforward. However, and as your talk progresses, you start to become aware that you are introducing the dreaded fillers, “Um,” “Ah,” and “You Know,” as you try to figure out what to say next. Your confidence drops, and your presentation doesn’t quite flow as planned.

You prepared well, rehearsed well, and you delivered your presentation well. The facilitator invites questions from the audience. Now, you are feeling a little out of your comfort zone. What if I get asked about something I have not anticipated or get a question to which I don’t know the answer?

This month marks 20 years in business for Marcomm, a training and coaching business established by Una McSorley. We asked Una for her personal reflections on two decades of helping clients to communicate better.