Improve your communications skillsIn her book, co-authored with Nigel Risner "It’s a zoo around here” Una gives us a humorous guide to better communication in the workplace. Using different animals to represent different personality types she describes how the working environment is a communications zoo, where everyone communicates in their own style and language. She says there are no difficult staff members, there are just different types: lions, dolphins, elephants, and monkeys. With everyone trying to communicate in their own style and language she explains how we can become more effective communicators.
It’s a zoo around here!By recognising the variety of communication styles used by the animals in your zoo and adapting your style accordingly. The short-tempered lions, the fun, passionate monkey, the very detailed elephants, and the caring dolphins In this book she wants you to become an effective zookeeper. She explains what a good zookeeper is. Someone who understands the various styles of communication and can adjust accordingly to bring out the best in their team. Laying out new rules for better communication she shares the secrets of becoming an effective ‘zoo keeper’
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