When we think of great communicators, we think of great speakers and their ability to command an audience. While words matter, research shows that much of our communication is non-verbal. Non-verbal communication is an essential part of how we convey messages and build relationships in the workplace. What is non-verbal communication? It is the gestures, facial expressions, posture and tone of voice we employ when we are communicating. Mastering non-verbal communication can strengthen your professional presence, improve collaboration, and help you navigate complex interactions with confidence.
In the workplace, non-verbal cues can:
- Reinforce or contradict spoken words.
- Build trust and rapport with colleagues and clients.
- Influence how others perceive your confidence and credibility.
- Enhance teamwork by improving understanding and empathy.
During a team meeting, a leader who maintains open body language, smiles warmly, and uses a steady tone of voice creates a welcoming environment that encourages participation and idea-sharing. A leader who says one thing but whose non-verbal communication says another will come across as lacking sincerity. On the other hand, leaders who excel in non-verbal communication inspire trust, foster collaboration, and motivate their teams. A leader’s ability to convey confidence and empathy through non-verbal cues can significantly impact team morale and performance.
Common Non-Verbal Communication Pitfalls to Avoid:
Even with the best intentions, certain non-verbal behaviours can undermine your message:
- Inconsistent Signals: Saying one thing but displaying opposing body language (e.g. saying “I’m fine”, while frowning).
- Poor Eye Contact: Avoiding eye contact can make you appear untrustworthy or disengaged.
- Distracting Gestures: Excessive movements or fidgeting can divert attention from your message.
By becoming more aware of your own non-verbal signals and learning to interpret those of others, you can elevate your communication skills to new heights.
6 steps to improving your non-verbal Communication:
With any improvement, first come awareness.
1. Body Language
Your body language often speaks louder than words. Open and relaxed postures signal confidence and approachability, while crossed arms or slouching can convey defensiveness or disengagement. Maintain an open posture, stand or sit up straight, and use purposeful gestures to emphasise your points. Avoid closed-off positions, which may unintentionally send negative signals. Check out our blog on the importance of body language when presenting “Unleash the power of body language to enhance your next presentation”.
2. Facial Expressions
Your face is one of the most expressive tools in communication. A smile can convey warmth and positivity, while a frown or furrowed brow might signal concern or frustration. Be mindful of your facial expressions during conversations. Practice using expressions that align with your message—smiling when expressing encouragement or maintaining a neutral but engaged look during serious discussions.
3. Eye Contact
Eye contact establishes connection and conveys attentiveness. Too little eye contact may be perceived as disinterest, while too much can feel intense or intimidating. Aim for steady, natural eye contact. In group settings, ensure you make eye contact with everyone to include them in the conversation.
4. Tone of Voice
Your tone of voice can change the meaning of your words entirely. A calm and steady tone exudes confidence, while a hurried or monotone delivery may suggest nervousness or lack of enthusiasm. Pay attention to the pitch, volume, and pace of your speech. Vary your tone to emphasise key points and keep your audience engaged.
5. Proximity and Space
The physical space you maintain during interactions can influence how your message is received. Standing too close may feel invasive, while too much distance can come across as disengaged. Respect personal boundaries and adjust your proximity based on cultural norms and the context of the interaction.
6. Gestures
Hand movements can add emphasis to your message or provide visual reinforcement for your ideas. However, excessive or distracting gestures may detract from your message. Use deliberate gestures to complement your words. For example, use hand movements to indicate size or direction when explaining a concept.
Practical Exercises to Improve Your Non-Verbal Communication:
1. Mirror Practice
Stand in front of a mirror and practice delivering a message. Observe your facial expressions, posture, and gestures. Adjust as needed to ensure your non-verbal cues align with your words.
2. Video Recording
Record yourself during a presentation or meeting. Review the footage to identify strengths and areas for improvement in your non-verbal communication.
3. Non-Verbal Observation
In meetings or social settings, focus on observing the non-verbal cues of others. Take note of how their body language and tone complement or contradict their words.
4. Seek Feedback
Have a trusted colleague or mentor observe your delivery is a great way to identify and address any non-verbal habits that may be hindering your communication.
It is not just about you - Interpreting Non-Verbal Cues in Others.
Understanding the non-verbal signals of others is just as important as managing your own. Paying attention to these cues can give you insight to situations that you may have missed previously. Many team members may not want to say they are having difficulties, concerned they may not appear up to the task. The leader who can read non-verbal cues will be able to:
- Identify when a colleague might need support or clarification.
- Recognise disengagement or resistance during a presentation.
- Adjust your approach to better align with your audience’s needs.
Practice observing non-verbal behaviours in everyday interactions. Look for patterns in body language, facial expressions, and tone to develop your ability to read between the lines. This has been referred to as Level 3 or Global Listening. For more information on how to develop this communication skill check out our article: “Are you listening.. really listening?"
In summary
Non-verbal communication is a powerful tool in the workplace. By mastering your own non-verbal cues and learning to interpret those of others, you can enhance your professional presence, build stronger relationships, and achieve greater success in your career. Remember, actions often speak louder than words—so make sure your non-verbal communication supports and amplifies your message.
