Leadership Communication Skills

Critical Conversations

All too often in the workplace the important but critical conversations do not take place thus leading to poor communication and disappointing professional relationships. This programme will enable participants to plan and deliver a critical conversation with confidence, while maintaining and developing the relationship.

Focus Areas:

• Behaviour preferences and their impact on communication
• Engaging a model to prepare and deliver a difficult conversation
• Dealing with difficult issues effectively
• Building confidence to manage professional relationships

Chairing Skills

Nobody wants to attend an unfocused and unproductive meeting. It’s a waste of everyone’s time. An open debate needs a degree of stewardship, to enable all views to be heard and conclusions to be based on reasoned arguments, consensus or compromise. Effective chairing is important because it can ensure that debates are focused and balanced and allow decisions to be reached.

Focus Areas:

• 4 stages of chairing a meeting
• Self-awareness and behavioural style
• Maximising participation
• Decision making and creating action.

Managing Change

When leaders are faced with implementing change in the workplace, they face a tough task. Employees can become distracted, confused, angry, fearful for their jobs.

This programme is designed to train senior managers on the essential skills needed to facilitate and lead through the change process. Participants will learn the importance of communication during change, how to implement the change management process effectively and deal with resistance and overcome barriers.

Focus Areas:

• Understand the main components of planning change and the manager’s role in leading staff through it
• Developing an effective communications programme
• 6 key communication essentials
• Empathetic leadership and coaching skills
• Creating ownership within teams

Emotional Intelligence

The ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you is an essential skill for anyone in a leadership position.

Emotional intelligence (EQ) is a set of skills you can get better at with practice.

This programme will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace. It will help delegates to understand themselves and others better and will give an insight into how to build productive and professional relationships at work.

Focus Areas

• The Emotional Intelligence 5 step discovery plan
• Developing Self Awareness, Social Awareness, Self-Management and Relationship Management skills
• Handle difficult inter-personal issues more effectively
• Developing confidence and skills to behave and communicate effectively in a wide range of situations